Insurance Customer Service Representative
Location: Chanhassen, MN (100% Onsite)
Pay: $22.00/hour
Schedule: Monday-Friday, flexibility to work between 7:00 AM and 7:00 PM (8-hour shift assigned within those hours)
Make a Difference with Every Call
Are you passionate about helping people and providing exceptional customer service? We are seeking a Customer Experience Representative to serve as the primary point of contact for policyholders regarding Life and Accidental Death insurance policies. In this role, no two calls are the same. You'll assist customers through important life events, answer questions about their coverage, and provide accurate, compassionate support when it matters most.
This is a great opportunity for professionals who thrive in a fast-paced, customer-focused environment and enjoy solving problems while delivering a positive experience.
What You'll Do
As a Customer Experience Representative, you'll handle a variety of inbound customer inquiries related to life and accidental death insurance policies, including:
- Updating beneficiaries on existing policies
- Processing address and contact information changes
- Assisting customers with banking and payment updates
- Answering billing and premium payment questions
- Explaining payment leniency programs available during qualifying catastrophic events
- Providing policy and benefit information
- Issuing duplicate certificates and policy documentation
- Assisting customers with policy changes and account maintenance
- Supporting beneficiaries and family members through the claims process after the loss of a loved one
- Researching and resolving customer concerns with professionalism and empathy
Key Responsibilities
- Maintain thorough knowledge of assigned programs, policies, and campaigns
- Deliver a high-quality customer experience through professional communication and problem-solving
- Strive for first-call resolution whenever possible
- Meet or exceed established goals for quality, productivity, attendance, and customer satisfaction
- Identify retention opportunities and utilize appropriate up-selling or cross-selling techniques when applicable
- Accurately process customer requests, policy changes, account updates, and correspondence
- Perform data entry and maintain accurate customer records
- Organize, scan, process, and distribute incoming documentation
- Prepare outgoing correspondence and reports
- Support special projects and additional duties as assigned
- Adhere to all compliance guidelines and business rules
What We're Looking For
- Associate's degree with 1-2 years of related experience, OR
- 3-4 years of relevant customer service, administrative, or call center experience, OR
- An equivalent combination of education and experience
- Previous inbound call center experience preferred
- Strong customer service mindset and ability to build rapport over the phone
- Excellent verbal and written communication skills
- Professional phone etiquette and active listening skills
- Strong attention to detail and accuracy
- Ability to handle sensitive conversations with compassion and professionalism
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to explain complex information in an easy-to-understand manner
- Basic math and problem-solving skills
Why Join Us?
- Competitive pay at $22/hour
- Stable Monday-Friday schedule
- Opportunity to make a real impact by helping customers navigate important life events
- Collaborative and supportive team environment
- Valuable experience within the insurance and customer service industry
- Diverse workday with meaningful customer interactions
If you enjoy helping others, solving problems, and creating outstanding customer experiences, we'd love to hear from you. Apply today and become an important resource for customers when they need support the most.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.